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FREQUENTLY ASKED QUESTIONS

Attendee

When/where is the Healthcare Design Conference + Expo?

The Healthcare Design Conference + Expo is being held Oct. 25–28, 2025, at the Kansas City Convention Center in Kansas City, MO. The conference will begin on the 25th, and the expo will kick off on the 26th. We hope to see you there! Add it to your calendar >>

How do I register for the conference? What is the cost to attend?

Rates vary by registration type and will increase as we get closer to the event—register early to save!
View pricing and rate tiers.

If I am having issues registering for the conference, who do I contact?

If you need help registering or have questions about your current registration record, our customer service team is here to help.

Click here to contact HCD Registration Customer Service, or call +1 833-859-6126 Monday–Friday, between 9 a.m. and 9 p.m. EDT.

Can I get a guest pass for my spouse/partner/family member?

All HCD Conference + Expo attendees must have a badge. Personal guest badges are available for purchase in registration for non-industry persons and can only be added to a Full-Conference pass registration.

Guests must be accompanied by their Full-Conference pass holder during all HCD-hosted events. Guests are prohibited from attending conference sessions, tours, workshops, interactive discussions, and pre-conference offerings.

Are there any special travel and hotel discounts related to the conference?

Yes! Please book your stay through HCD’s official housing partner for the best rates and availability. Learn more >>

Is there a mobile app?

Yes! View and download the app here.

Does the Healthcare Design Conference + Expo offer continuing education credits?

Yes! The Healthcare Design Conference plans its educational content to comply with accreditation requirements accepted by most major credentialing organizations.

  • Conference registration fees must be paid in full
  • Attendees must attend the entire session
  • Badges must be scanned at the start of each session

Click here to learn more.

What are the expo hours?

Sunday, Oct. 26
4:30–7 p.m.

Monday, Oct. 27
10 a.m.–3 p.m.

Tuesday, Oct. 28
9:45 a.m.–1 p.m.

I already registered. When and where can I pick up my show badge?

Saturday, Oct. 25
7 a.m.–5 p.m.

Sunday, Oct. 26
6:30 a.m.–7 p.m.

Monday, Oct. 27
6:30 a.m.–7 p.m.

Tuesday, Oct. 28
7 a.m.–3 p.m.

How can I subscribe to Healthcare Design magazine?

Subscribe here to receive Healthcare Design Magazine.

Exhibitor

How do I get exhibitor badges for my booth staff?

Register here.

Click here to reserve a booth for your company.

Please note: All exhibitors must register for HCD exhibitor badges in advance. Exhibiting companies receive one (1) exhibitor conference badge and two (2) exhibitor expo-only badges per 100 sq ft. of booth space.

If I am having issues registering for the conference, who do I contact?

Contact HCD Registration Customer Service, Monday–Friday, 9 a.m.–9 p.m. EDT

Phone: +1 833-859-6126
Email: emeraldsupport@cvent.com

Is there a mobile app?

Yes! View and download the app here.

What does the floor plan look like?

Click here to view the 2025 floor plan.

What are the expo hours?

Sunday, Oct. 26
4:30–7 p.m.

Monday, Oct. 27
10 a.m.–3 p.m.

Tuesday, Oct. 28
9:45 a.m.–1 p.m.

Does the venue have Wi-Fi?

Free Wi-Fi is available in the food courts, corridors, and public spaces for light use (email and basic browsing). For higher-bandwidth needs, contact Smart City Networks at 816-820-1178 or customerservice@smartcitynetworks.com.

How do I order a lead retrieval device?

The Lead Capture System for the 2025 event is included with every booth purchase and provides unlimited access for your entire team through the official HCD Connect app. Click here to learn more.

What is the Move-In / Move-Out process?

Move-in & Setup:

Friday, Oct. 24
8 a.m.–7 p.m.

Saturday, Oct. 25
8 a.m.–7 p.m.

Sunday, Oct. 26
8 a.m.–12 p.m.

All displays must be completely installed by noon on Sunday, Oct. 26.

Move-out:

Tuesday, Oct. 28
1–10 p.m.

Wednesday, Oct. 29
6:30 a.m.–12 p.m.

Our booth staff is already registered. When and where can we pick up our show badges?

Saturday, Oct. 25
7 a.m.–5 p.m.

Sunday, Oct. 26
6:30 a.m.–7 p.m.

Monday, Oct. 27
6:30 a.m.–7 p.m.

Tuesday, Oct. 28
7 a.m.–3 p.m.

Are there any special travel and hotel discounts related to the conference?

Yes! Please book your stay through HCD’s official housing partner for the best rates and availability. Learn more >>

How can I subscribe to Healthcare Design magazine?

Subscribe here to receive Healthcare Design Magazine.

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Join us Oct. 25-28, 2025, in Kansas City, Mo. for the ultimate healthcare design education, networking, and product-sourcing event!